This Privacy Statement explains how we collect, use, and protect information in compliance with the Health Insurance Portability and Accountability Act (HIPAA), the HITECH Act, and North Carolina privacy regulations. By using restorespineandpain.com, you consent to the practices outlined below.

Information We Collect

We may collect:

• Personal Information: Name, email address, phone number, or other contact details you voluntarily submit.
• Protected Health Information (PHI): Information you share related to your health, used only for treatment, billing, or operations.
• Technical Data: Automatically collected information such as your IP address, browser type, and referring website addresses.
• Non-Identifiable Demographics: ZIP code, preferences, or other anonymous data for analytics.

We do not knowingly collect information from children under 13 without parental consent.

How We Use Your Information

Your information is used to:

• Respond to inquiries and deliver services you request
• Support care coordination, scheduling, and billing
• Improve site functionality and security
• Comply with legal and regulatory requirements

We do not sell or rent your information. Limited data may be shared with trusted vendors who provide services under confidentiality agreements.

HIPAA & Health Information Privacy

• PHI is used only for treatment, payment, and operations unless you authorize otherwise.
• We maintain physical, administrative, and technical safeguards to secure PHI.
• You have the right to request access to your PHI, request amendments, receive an accounting of disclosures, and request certain restrictions.

Our full Notice of Privacy Practices (NPP) is available upon request.

Data Retention & Breach Notification

We retain data only as long as needed for care and legal compliance. If a data breach involving your PHI occurs, we will notify you as required by law.

Cookies & Analytics

We use cookies and analytics tools to enhance your online experience and improve site performance. You can disable cookies in your browser; however, some features may not function properly.

Third-Party Links

This site may contain links to third-party websites. Restore Spine and Pain is not responsible for the privacy practices or content of external websites.

Communication Disclaimer

Messages sent through online forms or email are not secure and should not include sensitive medical or financial information. For secure communication, please contact our office directly.

Policy Updates

We may update this Privacy Statement periodically. Changes will be posted here with a revised effective date.